I live in the neighborhood so once in a long while I will order a burger here...Unfortunately they lack a consistency and quality control. I concur with many that they go through the effort to have naturally raised beef but fail on the quality of buns...if you take out, your bun will usually be soggy by the time you eat it... Another sore point is I recently ordered late at night and took a side of sweet potato fries...which were for the most part over cooked salted bits and pieces..I nibbled a few and put the rest out for the local Raccoon...he seemed to like them however.. Anyway there is obviously not a manager over seeing quality..