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http://www.openvoc.eu/poi#funnyReviews
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  • Made a reservation 4 days before arriving in Las Vegas. Upon arrival, we go to pick up the car (at the airport) and after waiting in line for an hour, they tell us that there are no cars available. There is a consistently long line and no one from the company has the decency to make an announcement about the situation. They let their customers stand in line for an hour and only when they finally reach the counter do they inform them of the lack of cars. After giving us this information, they say we are welcome to wait another hour or two at the car rental place for a car to become available. Having made a reservation in advance made no difference. There is no compensation or anything they can do. They provide a shuttle to take us to our hotel. Finally, 3 hours after arriving at the airport, we reach our hotel. We also have to scramble to find transportation for family members who will be arriving later that evening. This was a messy experience, wasted much of our time and was a complete headache. I will never use Payless again.
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