Since moving to Madison several years ago we have bought quite a bit of furniture, most from Steinhafels, some from other places.
We have been very satisfied with the sales people at the store (we bought from the location along the beltline). We were looking at a sectional, and the salesman advised us that one of their biggest sales would be coming up in a couple of months. As promised, he called us as soon as the sale started to let us know the lower price was available. Excellent follow-up!
Why not five stars? For service I do give five stars. However, not all of the furniture can be considered high-quality merchandise, which in all fairness one would expect at this price point. With a teen, we often buy extended warranties, and we needed to exercise warranty claims both for our sectional as well as a queen bed. Steinhafels offers extended warranties through Guardsman. When we filed our first claim I did some internet research on Guardsman and read a lot of horror stories, but in our experience Guardsman's service was excellent, despite a somewhat convoluted claims filing process.
We will buy from Steinhafels again!