I've been back for my normal oil change and 60,000 mile maintenance.
I notice each time I visit, Bill will let me know what services I have coming up in the future.
As a business manager myself I notice the urgency each staff member has toward the needs of the customer. While waiting, the lovely gentleman Jaime who will give you a ride home or to work comes in and says hi to us and asks if we need a ride.
When I ask questions about my invoice, Steve answered by sharing information about how a particular part of the engine works and the intake etc... How the part plays in. I feel grateful to have an auto shop that respects me and that I can trust.
To the smallest detail- they wiped the bird poop off my window! That wasn't on the invoice...
My uncle is currently car shopping and any used car we consider will be inspected by Bill and Steve at Jakes auto BEFORE the purchase. We have done this in the past- at $57 they will pop it up on the riser and see if it has been in an accident or any major problems that could arise.