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| - My husband and I have been to The Capital Grille in Atlanta, New York and Washington DC and this one is the WORST of them all!
Don't get me wrong, their food were still great especially their steaks - very juicy and flavorful; keep the two stars just for their steaks. That's why I'm still keeping the 3 stars for their steaks and side dishes.
Here were what we've experienced that disappointed us:
1 - Front desk hostesses: unfriendly, didn't greet us when we arrived or even say a word; we stood and waited for 1min and walked closer to them to say "hi", then they asked "reservation?" without a smile. We said "Yes, reservation at 7pm" then they looked at the book and said "just a moment" and we stood and waited aside for a good 8min before they led us to a table.
2 - Our female server walked back and forth busy serving other tables and we were seated at the table for 12min, Seriously? You can't just come by to take drink orders or even just ask us to give a few more minutes?
3 - She was very impatience; we wanted to ask for the best bottle of wine for our food, she didn't get us the correct wine menu so she had to go get it a couple of times and gave us a weird unhappy look then she returned and said "you might need a moment to look, I'll be back" then walked away. Hence, we waited for another 10min before we ordered our drink.
4 - Food-wise, everything was perfect until dessert; we ordered their creme brule and that's what we always order; however, when it came, the entire creme brule was freezing cold and firm! Usually the bottom egg part is soft and cold with warm top sugar crust that is freshly made to order. It looked and tasted like something they put in the fridge overnight (perhaps someone didn't want it). So we told our server, she didn't even look/check the creme brule and immediately said "it IS how we do it, you can talk to our manager if you want"
Oh my lord! Really?! That pissed my husband off so badly! So of course we wanted to speak to their manager; the manager came and first he said the same thing that it was how they do it without checking it, we asked him to look closer and he started to realize the weird firmness of the brule. He started to apologize and to bring a freshly made one out to us, and removing the brule from the check.
As much as we love The Capital Grille in other cities, we will definitely pass this one and not recommend to anyone.
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