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| - Dr. Grant is very helpful and kind, and does well at his job! Unfortunately, his staff in the front office is terrible.
Last year, I had an exam, and was really excited to pick out a pair of glasses. After I picked a pair I really loved, I told them I was ready to place my order. The lady at reception asked me to try on my glasses, said she didn't like them, and told me to pick out another pair--also adding that I couldn't afford it.
I picked out another pair, which she also said she disliked on me. She then picked out a pair herself, and tried to convince me to buy the pair she picked out. I told her I liked the pair I picked out best, and she huffed and sighed and just said, "Alright, but the pair I picked looked best."
It made me very hesitant and nervous about receiving my new glasses. I'm so glad I made the decision I did because I love my glasses.
Today, I called to get my prescription. I have a very low prescription, but can't afford a check-up or brand new pair of frames, so was hoping to get a pair of drugstore reading glasses to hold me over until I could.
I called the office, and when I asked for my prescription, the lady on the other end told me my prescription was expired. I just replied that it was okay, I still wanted it anyway. She then asked me, "Well, why?" I told her I just wanted to have it on hand. She replied, "You can't do anything with it since it's expired. You won't be able to order anything, you know." I told her that I knew, I still wanted to know my prescription. She sighed and put me on hold to grab my paperwork.
I did eventually get my prescription, but it should not have been such a hassle.
Any interaction I've had with the front office staff has been like this.
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