I am no longer coming back to this place. I told the employees today specifically to make sure they vacuum the back(last time they didn't). When the car was in line to go in the WASH, I checked the back seats and mats and it looked like CRAP. There was a lot of hair on the mats, and I told them to do it again. They claim that the high power vacuums cannot remove the hair from the mats, whether it is people hair or dog hair. I told them that my little dust buster can remove it, but your high power vacuums can't? Also, they try and get you to fix window cracks and they tell you that your own insurance covers that. Of course, I tell them no all the time but I am sure they can probably fool some people into doing that. All in all, not very professional.