I had always loved this bank and stayed loyal even after they closed the branch in Pahrump where I live. They kept an ATM there to still do some banking. During the week before Christmas I was robbed of every single penny in my checking account, plus overdrawn. They said it was probably due to using a card at gas pumps. I received a call on Christmas day with an automated voice telling me my card was used without my permission and they had to shut down the card and my account was frozen until I filed a dispute. When they finally reopened I was sent to 3 different numbers and finally was given the correct phone number. I get my transactions online and wasn't able to get into it for some reason at the time. The person helping me said it is difficult for us to help you if you don't have all of your transactions in front of you. What the f? I told him anything past this particular date is ALL fraudulent . I don't celebrate Christmas I didn't go any where during the week except to work and the last transaction I made was a deposit and a small convenience store purchase and I had a certain amt. in checking. THEY were the ones that called me so obviously they knew there was something wrong. I was told it could take up to 14 days to resolve the dispute. I need my money now. I guess I have to open up a new account at a bank here in town. That would have been the wisest course after they shut the office down, but I loved this bank so much I didn't want anyone else. I guess things are changing.