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  • What a disappointment! First of all, don't call yourself a resort and spa.... The property was just very ok. The service in the restaurant was very mediocre. The staff along with the manager seemed very confused and/or new. They were nice but seemed inexperienced. Now for the spa...this place needs to be shut down. It is run down, dirty, everything was broken, and so small! It's as if they had his space and didn't know what to do with it so they "fixed" it up to make some money. The light in the sauna was broken. There was mold in the steam room. The showers looked like they weren't used in a while. They couldn't even afford to have water in the women's locker room. I had to go outside to the common area to get water. Really?!? It's little details that can make a difference. And for the bonus round...the massage therapist came into the locker room to have us pay while we were trying to relax after our overpriced 90 minute massage. Totally unprofessional. Then there was no one at the front desk to help us after our services. Do not run a spa that is understaffed and not perfect and expect people to pay $225 for a massage in closet that was converted into an spa room. I originally gave them 1 star but I did really like my massage. The resort was just not what I expected. I was totally misled. Oh and there was a group smoking at the pool area and the staff did nothing about it. I will never recommend this hotel or ever stay here again.
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