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  • Only reason for my consideration this time: email from the Red Royalty club for a FREE birthday burger. I usually avoid RR as they tend to be grossly inconsistent and this location is no exception. Upon arrival, 20 minutes sitting at table. Asked twice if I could order. Server arrives and takes my Chophouse burger order which basically is burger with mushrooms. Added an order of onion rings also. The burger only took 15 minutes, which was fine. The burger itself not so great: the buns were soggy and everything had a mushy texture. The onion rings helped a bit. Trying to call a server to let him know or anyone for that matter was near impossible. I finally gave up and walked over to the bar, the bartender had the worst look as though she hated her job with a passion. Not only did she look that way, she displayed one of the worst disgusted looks I have ever seen as I attempted to ask her the question. After another 12 minutes, I stopped a another waitress who refused to turn around and acknowledge me as I worked hard to explain to her about the birthday burger. She said under her breath, "yeah, I got it" as she stormed on by. Another 12 minutes flew by with absolutely no action. My other half went up to the bar again to ask, this time the male manager and bartender both blew a gasket and berated her for asking again. Finally, a full 30+ minutes later the server stops by claiming a six top occupied all his time. Not only that, he was not informed to comp my birthday burger so spent yet another 10 minutes to fix. Food and Customer Service? Non-existent with management staff that further perpetuates that culture. Zero stars - I want my time and money back. "Happy B day, Ken, from RR!"
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