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| - When we visited Creative Kids for the first time we met with the director Julie. Julie was very welcoming and took the time to answer all of my questions. We have never had our child in a daycare facility so I had a lot of questions and concerns. We visited late in the day so there were not very many kids in room 1 but when we walked in we were impressed but what we saw. The space was clean and organized. The kids all seemed to be very calm and happy. Summer is the aide in that room and she was very welcoming and nice.
The very first day I took him to the facility I stayed for 2 hours because I wanted to see how things are ran there. I met the teacher in room 1 and she wasn't very welcoming, quite the opposite of the ladies I met during the tour. My child was never acknowledged when we arrived or when we left. I watched from the monitors and through the classroom window when they went outside. There were about 20 kids on the playground because room 1 mixed with room 2 on the playground. Within 5 minutes of going outside my child climbed on the slide in an attempt to walk up the slide. However, there were children sliding down. I expected an adult staff member to correct the behavior and get him off of the slide so he wouldn't be hurt. Instead what I saw was the teacher from room 1 and room 2 chatting with their backs to the playground. My child turned to sit on the slide. Inevitably, a child went down the slide and kicked my child in the back. I watched my child grab his back in pain. At that point I went outside to talk to the teacher from room 1. I attempted to tell her that my child was standing on the slide and the behavior needed to be corrected to protect him from injury. Her response was very unexpected and curt. She said, "I know you're watching," and simply walked off. At that point I had only been there for 45 minutes. I went back inside of the classroom and continued to watch. Even though she knew I was watching she still continued to chat with the other teacher while the classroom aide, Summer, actually interacted with the kids. I informed Julie about what I had witnessed and she said she was sure it was corrected. I told her it hadn't been corrected and that the staff spent more time talking than they did watching the kids. She said she would keep an eye on it.
The very next day I called about an hour after I dropped my child off and was told that he had been crying but she would call me if it persisted. About 30 minutes later I stopped by and before I walked through the door I could hear my child crying. As I walked through the door, Shelby the teacher was changing a child's diaper when I saw her put her hand on my child's head, push him away and state to Summer "Get him off of me!" My child was crying hysterically and I could tell that something was really wrong and that he had been crying for quite some time. I ignored what Shelby said to my child and grabbed him in my arms and sat on the ground. My child reached for this foot and I instinctively took the shoe off before taking off the other. After I removed the shoes, the crying stopped and my child was happy again. While I'm comforting my child Shelby approached me and tried to explain away her terrible reaction to my child. Her poor excuse for that reaction was, "I wasn't expecting him to be there. I was shocked when I felt his hand near my vagina." You're surrounded my little toddlers whose hands can only go so far, what did you expect? As I type this, I am still angry about the fact that instead of taking the time to comfort my child he was literally pushed away from the person who is supposed to look over and comfort him. Please note that although I have acknowledged that Shelby was changing a diaper at the time of this incident and busy, she did NOT have to push my child away from her in that manner. There is no justification for that.
Back on the playground, I witnessed kids sitting on top of other kids on the ladder while the teachers talked the whole time. There was absolutely no interaction with the kids and barely any correcting of bad behavior. Summer would attempt to play with them. If she saw kids off by themselves she would try to bring them back in towards the other kids etc. There were so many children that would cry their little hearts out only to have the teachers walk by like they didn't exist. I can understand spreading their attention amongst the kids but they literally ignored them all.If parents had the luxury of seeing the things I saw they would definitely take their children out of this daycare.
I would also pick my child up every day with dried snot all over his face. After witnessing all of those terrible things I put notice in to withdraw my child. In those two short weeks I knew that I couldn't trust that teacher with my pet let alone my child. I just couldn't leave my child there knowing that he was not being nurtured and monitored the way he deserves to be.
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