TL;DR : Great espresso and home made pastries, but the worst customer service.
I went here for the first time with my boyfriend yesterday at about 9:30 am. I am from Washington but live in Tempe now, and miss having a regular spot to go to.
When we arrived there were 2 baristas working, one was a smaller Asian girl with long hair and the other a shorter blonde who looked as though she might be in training. It was a slow day with maybe 5 customers already seated and reading books sipping coffee.
We were not greeted upon entering. We walked up to the counter and did not get a smile or greeting from either girl. Big smile from me and I mentioned that it was our first time here in the hopes of sparking some sort of welcome. NO reply, no explanation of drinks, nothing. Just blank stares. We ordered and the drinks were made. The blonde girl was on the bar, made the drinks and slammed the first one on the counter with no call-out of which it was or whose it was. The same went for mine.
We drank our coffee and the quality was excellent, the European style mocha and latte were delicious. However with customer service like that I will absolutely not be back. I have never felt so unwelcome! There is a lot of competition in the area and good customer service is what sets you apart. I manage an espresso shop back home and would be appalled to learn my employees were acting in this way. I hope some action will be taken to train your baristas in how to properly greet and serve customers, as you have lost what could have been a daily customer with this experience.