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  • Ric's "where's the smoke" Smokehouse BBQ & Grill needs to rethink their restaurant strategy quickly or they will find themselves closing faster than what it took them to open.... I reeeaaalllyyyy wanted to like this place! I'm a huge fan of BBQ and a fan of small business owners. They are somewhat handicapped with a location that has gobbled up prior restaurants that closed almost as fast as they opened, never to be heard from again.... But it was their choice to open a Restaurant in this spot. "Where's the smoke"? One of the first things you will notice about Ric's Smokehouse when you enter is there isn't any wonderful aromas of cooked BBQ, smoked or otherwise. There is no BBQ aroma, What the heck? You should always smell some kind of aromatic BBQ goodness when you enter a BBQ, especially when the word "smoke" is in their name! After a completely disastrous first visit with horrible food and poor service I held back on writing my Yelp review to give this new business an opportunity to work through the kinks. I shared my concerns about their food with the people at Ric's in hopes they would consider making some changes that would help them. Now that I have been back twice since my first visit and the issues I pointed out during my first visit still exist. I don't feel so bad at all in letting my Yelp friends know that Eek! Methinks not! when it comes to choosing Ric's Smokehouse BBQ & Grill as a BBQ place to eat at. Food ~ they offer four to five different selections of BBQ sauce, which two of them are really good. Pork sandwich comes with one side at $7.99 when other BBQ places give you two sides for the same price. The pork on all three visits was over cooked with no smoke rings. When pork is over cooked the ends of the pork become very dry, hard and chewy. It taste a little like pork jerky. Now they keep their pork in an au jus but it still over cooked and the au jus just soaks into the bun and does not keep the pork moist. The bun they use is very tasty and they toast it. The sides ~ not so good... The brisket was pretty good however they sever it with the fat still on it. Some fat might be ok but when the fat is 1/4 of the portion of meat your getting it's not so good. Again it too is missing the aroma of BBQ and a smoke ring. The first potato salad was disgusting since they used frozen potatoes, however during my last visit the potato salad wasn't much better. The mac-y-cheese and baked beans were huge flops with little to no flavor. Most of their food is supposed to come with either a cheese biscuit or cornbread. They keep forgetting to give that to their customers and when you ask for it, they give it to you cold, blah... I'm not going to elaborate on the service since this review is already way too long. This owner needs to rethink their business strategy and get some culinary help and advise quickly! Buy a smoker maybe? Their are other BBQ options in and around the Phoenix metro ~ all of them are much better than this place unfortunately.
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