We were not told that the driver had to pick up another fare on the way to the airport. Then the driver took off before we could get one of our bags out so we had to phone the office to have her sent back. All of this together reduced the time we had to get checked in by 30 minutes. When we called for pick up upon return to PHX, we had to wait for an hour before the driver showed up, and then we had to sit in the van for another 30 minutes while the driver went around the airport in circles waiting for another fare. Be prepared to wait coming and going for 30 to 90 minutes longer than promised. There's a reason why this service is so cheap.