I took my 5 year old daughter here this past week after work. Just so you know, Tuesday's and Saturdays are the busiest days since they do a rewards program and offer double stamps.
I walked in and the receptionist was honest about a 15 minute wait, and there were tons of people there. Always a good sign right? After our wait my daughter was welcomed by the lady who was going to trim her hair to sit in the race car chair which she helped her climb into. She asked me what I wanted done and followed my (or what my wife told me) wishes to a tee. It was a great experience and I perceived it as better than going to a Great Clips or something.
It was a bit pricey ($18.00 + tip) for a kids cut IMO but hey what isn't expensive for kids these days? I checked in on the YELP App and got $1.00 off my cut so be sure to take advantage of that.