Hilton honors member, used points for this stay. Coincidentally our time here happened at the same time as the Furry convention in Pittsburgh so the hotel was booked solid.
Room, put us in the 17th floor in a handicapped room. Fully support handicapped rooms for handicapped people. Not for us. Bathroom fixtures are good for people that need lower accessible fixtures. We checked in early and asked for another room, but due to the furry convention, no dice. Cable, pixilation and more pixilation. Just wanted to watch the morning news for traffic and weather. Is that too much to ask for?
Arrival, this place seems to have only two luggage carts and no help. Had to follow another customer and help them with their luggage to get a luggage cart for ourselves.
Departure, same o'l story. No luggage cart available. The staff seemed to be more concerned with fulfilling the desires of their own priorities rather than customers.
Parking garage personnel. Upon departure I asked personnel if they had a luggage cart available. Their response was "start on the 10th floor and check every one till you get to the lobby".