Owner's a dick, Mr. Burk.. they can't keep owners or other key people. . Got a screaming deal on a new used 2013 jeep. . The due bill states I'm owed an alignment, paint chip represent and detail.. when I called to schedule I was told there was nothing on their due bill.. went down and got a copy of my file and there it was on paper everything they owed me.. talked to GM and he said there was nothing,8 then I showed him.. ok we have to do it I guess.. The old owner had told me they would track down other set of keys and owners manual, not too much to ask for a $38000 car.. was to by GM I could give them their keys back and I could have my trade back.. If I hadn't already been offered a profit on my jeep I would have been tempted to. . Was referred to owner and he basically said same thing but with attitude because I got the better of them in the deal.. Told owner we all make mistakes as on due bill.. could we meet in the middle and get me a key at cost, retail $360.. He tells me he's here the door is over there and I could stand in the middle. . After telling him I couldn't believe he owns a dealership and he was a dick head I left with smiles on the faces of all that heard.. they must know him well.. they don't strive for repeat business or referrals and do a great job of it.. too bad because the sales people and managers are great.. owner's a dick.