My boyfriend believes this place has the best pho around, and he rants about their spring rolls. I must admit it is all pretty good. That being said I don't care how good the food is when the service is so bad. I don't expect anything over the top when it comes to a vietnamese restaurant, but I do expect to not feel uncomfortable. It seems like a bother to ask for anything (like your water to be refilled).
The moment I can convince my boyfriend someone else's rolls are as good I hope we never have to come back.