Just visited this hotel for the first time. Not impressed. The only positive is location. First impression of front desk was negative. Woman was not friendly and didn't even look me in the eye when I spoke to her. She told me our room had double beds. I had requested a king through a third party site and have never had an issue getting what I requested. They informed me this was just a request and was not a certainty. She "apologized" but did not seem sincere at all. I understand things can happen but did not feel valued by their staff. Elevator was dirty and had food all over the floor. Room had stained comforters. Will not be returning. Room issues and cleanliness can be over looked if customer service is there... Unfortunately it wasn't. Customer service goes a long way.