I have only been in twice. I bought the laser hair for $99 Groupon as well. The techs were very nice and pleasant. However, the front desk receptionist was the strong deterrent for me. She completly ignored me when I came in. I went up to her and said hello and she just looked at me, then asked if I had an appintment. I said yes and she said sign in then. She then went back to talking to someone on the phone about a breakout on her forehead. I waited for a bit before being taken back in. After the first treatment, I went up to the receptionist to make a second booking and she was too busy talking to another girl to acknowledge me. I waited at the counter for almost 10 min and still was not acknowledged. I left and called a few days later and booked another appointment. Second time in, got the same icy response from the receptionist. The technician actually made my 3rd appointment for me. I called a week later because I forgot my appointment time and the woman who answered told me she would call me back with my time and never did. I called back and left a message and never heard back. I doubt I will be back- but "behind the wall" they have a great staff. Just not in the front.