So the one star that I'm giving goes for the sushi which is really good when done correctly. I spent a lot of time in north Scottsdale working and I love sushi so this place seemed perfect. I have now given them four chances and been disappointed each time mostly with the customer service. I have found large chunks of plastic in my sushi roll and when I called to have my order refunded I talk to three separate managers and no one ever refunded my money. It honestly got to the point where I was just tired of calling so I took the loss. They have also double charged my card, and charged me regular price for beers during happy hour. Still the sushi is good so against my better judgment I went back tonight. I will give them the mistake was mine, I ordered a crunchy roll by mistake instead of a tootsie roll. I was willing to take the loss of 4$ difference in price and just switch them out. I understand it was my mistake. But again big eye sushi is only concerned with taking your money. I was told I would need to buy another roll even though I didn't want to keep both rolls. I understand that is their prerogative but I will no longer be patronizing this restaurant. I have worked in customer service for many years and I know that the savings of at most 12$ for the crunchy roll doesn't make sense at the loss of a repeat customer. Oh well good thing north Scottsdale has a lot of other sushi restaurants!