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  • My husband and I got married in the chapel at Mandalay Bay back in 2007 and though the chapel is very pretty and the services were great, the wedding coordinator I had, Ada Casanova, was a complete NIGHTMARE to work with. She was unprofessional, she was rude to my guests (She said to my maid of honor's husband..."YOU can stand in the corner until the bridal party gets here!" What??) and she ruined it for everyone. She never informed me of what time I had to be there so I had assumed about 20 minutes prior. I tried to reach her all morning and the night before to confirm when I had to be there. Do you think she ever responded? No, not until the exact moment when I had to be there, which turned out to be about 45 minutes prior (thanks for letting me know that!) so I ended up running from my room upstairs with my bridesmaids (in my dress and heels) to get to the chapel and we received nothing but attitude from her. She has no class and is completely unprofessional and clearly thinks she's the cat's meow (not even close). She rolled her eyes, gave my bridesmaids sass and treated us as though we were second class citizens. She wasn't available for questions ever. Not only that, they book weddings so close together that we were literally pushed out of the room to make room for the next wedding. My reception was at the Hard Rock and they are 100 times better at handling weddings than the Mandalay Bay. If I could do anything over I would've had the entire event at the Hard Rock. They do it right over there and they treat people with respect.
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