This was HANDS DOWN the WORST experience I've ever had. We waited 2 HOURS before we were driving away in the rental car that was filthy! They put us in four different vehicles claiming each one had expired tags and we needed to change cars. The rental reeked of smoke and the dash and windows were covered in film dust and filth the seats were all stained. We were told their shampooer was stolen. Everyone coming and going was upset. Two customers in front of us left because of the trouble. Returning the rental was much easier but while waiting on the shuttle new customers were complaining of the long wait times and confusion. This rental company is off site from the other rentals for the airport. That in and of itself is a hassle. Don't bother!