Robert is exactly what you would expect: shows up on time, accurate quote, installed with no error, friendly service, and caring sole proprietor. Robert knows the industry and his competitors. He beat the quotes significantly. Robert also works with us to split the job up into a few sessions for convenience of my wife and kids. The competitors we going to charge us for that. There's no hidden or unexpected charges. The installation was quick and exactly as estimated. Simple and easy. I'm so happy with my windows and the service.