Inattentive staff took our reservation paperwork and then asked us to "wait", with little explanation. 15 minutes later we check in to see when our car will arrive and we're told it will take another 30 minutes. 45 minutes to retrieve a car?
We walked down to the nearest competitor with no line, handed us the keys and we walked out to our car in about 10 minutes from start to finish.
A model of inefficiency.