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  • Worst er hospital experience ever, and I'm not one to complain. I have worked in emergency medicine for 7 years and 2 months ago brought my infant in to be seen after having bloody urine and 104.3 fever. We had been discharged from another er the day before and he'd been screaming uncontrollably for 7 hours that day and I was having difficulty controlling his fever. When we got there, There was a long line just to be seen by the nurse, aka get triaged. After 30 minutes of waiting just to get to the front of the triage line the nurse didn't bother to even look me in the eye even though both my son and I were crying at this point. (On a side note, not one child in front of me was crying or in any distress). The nurse showed zero empathy whatsoever. Part of triaging is assessing the sickest children first but I didn't even get a glance for my very sick baby. While I was waiting, I spoke with our pediatrician who advised me to leave considering my son hadn't even had vitals taken after over 30 minutes. When I told the nurse I was leaving she said "well as you can see we're very busy". To which my reply was "I'm not asking to skip the line, only have my baby's vitals taken in a timely matter. What if he has a ruptured appendicitis or something life threatening?". I said "if his vitals are normal I'd be happy to wait like everyone else, I just want him triaged". We finally got the vitals which were relatively normal after I'd dosed him with Motrin and Tylenol. The nurse said it would be probably a 6 hour wait. So we left, and went to his pediatrician who saw us that evening to evaluate us since they were very concerned and we subsequently went to honorhealth Shea. We got our first bill of $250 on July 5. We disputed it stating we never even saw a provider and were not triaged appropriately, the nurses were very rude and even our pediatrician advised we go elsewhere. The billing lady told my husband she would send it to her manager. Today, we received a bill stating they were sending our "$50" bill to collections. Ummmmmm what?! We've only received one statement which we contested so not sure how that qualifies to go to collections this soon. I will never advise a patient to go there for an emergency. Ever.
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