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| - You want honesty? Here it is. I would not go to this store if it weren't for some of the prices and the proximity to my home.
The cashiers *may* be friendly - you never know. I usually end up listening to my cashier complain to the person bagging, about the previous customer or how many hours they have left in their shift. I've experienced complete transactions without making eye contact or more than a few words. More than a few times, I've had to trot back into the store and stand at the customer service desk, to ask my bread to be replaced. The baggers there seem to make it their goal to squash it. It's atrocious, it is crowded (which is good for local economy, but not my sanity), and the produce quality is usually sad. I once had an experience with the Customer Service, where they refused to sell do a $250 Western Union transaction without seeing my social security card - and were unable to produce a written store or Western Union policy to back this. I went across the street to Safeway, and had my transaction done within a few minutes. And I didn't have to show my SS card. I had it with me. It's the principle. Also, their gas station card scanners (for the discount) rarely work, so everyone stands in line. The last time I did that, I didn't even get the discount I had just earned in the store, and was out of patience to get back in line to ask for it. Fun stuff, man.
The positives, and basically the reasons why this place gets any stars and why I still go every so often: Their prices are usually lower than my preferred store, Safeway. When they have really good sales, the items are in stock, like their recent 'buy 9 items, get $9 off'. Wish I could say that for every store. Their produce leaves something to be desired, but they do carry items like lemongrass stalks, or watercress, and those are usually in good shape. The deli snail service drives me insane, but they have tons of Boar's Head for a decent price. And it's only a mile away.
Two stars for those things. If it were any further, I would not even go.
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