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  • Great food. Rude manager. We've been coming here since they opened. The owner has always been wonderful which is why I didn't rate less stars. We've always had positive experiences and we've referred so many friends. Tonight we ordered from GrubHub. I specifically asked that the pico be substituted for extra white sauce since the sandwiches usually each come with white sauce and pico on the side. Soon after my order, someone called me and said that the pico usually comes on the sandwich and asked if I still wanted extra white sauce. I told him that I would just have the regular three that come with the sandwiches since we order three sandwiches. They said they'd be happy to throw in one for free. I thought that was great. We were quoted our food being delivered between 6:53-7:03. Our food wasn't delivered until around 7:30. I was fine with that. Whatever. Things happen and it's a Saturday night. Well, when the food was finally delivered the delivery man left very quickly. I came inside and checked the bags. We had no white sauce at all. I quickly called the store and was put on hold for a good five or six minutes. I explain the situation to the girl and she put me on hold again. Then I spoke to who I assume was the manager. He's very rude and condescending. He kept telling me the sandwiches never come with white sauce. We've been ordering from GrubHub from Rania's for a long time and it has always come with them. I feel like he was just making up stuff and trying to make me feel stupid. At that moment I thought, I will never order from this place again. He asked what I wanted to have done and I said that I'd like some white sauce. He then told me it would be about an hour and a half before they could deliver it. I told him that was fine. About 10 minutes later he calls me up and he asks how many of the white sauces I wanted, I told him 3 since he told me they were no longer included in the meal and that I have to pay for each of them. He wanted to make sure he knew how many white sauces to charge me for so he could update my order on GrubHub. About 10 minutes later the same delivery driver showed up, apparently he had forgotten the white sauces in his car when he delivered our food to me. He was very apologetic and nice. I understand that he had been busy before, and things happen. I feel like the delivery driver handled things the right way. Please let me know once the manager has been fired so we can start coming back. Thank you.
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