Facility: Your typical government agency office. Would remind one of DMV where you get your drivers license. Facility fairly clean and plenty of seats for those waiting to get their birth and death certificates.
Service: Surprised to be greeted at the initial information desk (were you get your ticket number) with a smile and given appropriate instructions on where to go. The attendant at the booth was more of the traditional curt government employee demeanor. I went at noon, had my birth certificate request already filled out, so I was in and out in twenty minutes.