If we could give them -5 that's what it would be. Every time is always long wait. Their waiting room is not large enough for all this people. Had a 5:00PM Appointment, got here 10 minutes prior. At 5:39 after seen people that came in aftet us been call in I asked if my child's chat is in there somewhere. The girl in tje desk says "yes, but we can re-schedule if you want" so I saidafter waitin 40+ minutes, Wasn't done with my sentence when she said "At this point that what we van do". Website said they close at 5:00. So why do they schedule pass that time.? I hope thi is the ladt visit to this place and will be finding another place for the other kids.