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| - This review is long overdue, but still fresh in my mind. This is one of those experiences that I have truly struggled with how exactly to capture in words.
I'll start by saying that I used a Travelzoo voucher with a work friend. We were both quite recent transplants to the city earlier this year and I was taking advantage of some online deals as a way to explore and save a few bucks.
I know these deals can be hit or miss, but I figure it's usually worth it. Usually. In this case, it was not worth the insignificant savings we received for this particular deal.
The whole meal started out on a bad note. I had forgotten my cell phone at home, which I needed in order to use the voucher. I had mentioned the voucher when I made the reservation and again mentioned it when we were seated. The server asked to see the voucher when we sat down, which of course I couldn't show due to not having my phone. My friend said that if we don't have the voucher, he would just pay regular price and we'd come back with the voucher another time. We asked to have a glass of wine to start, but the waiter REFUSED to serve us until we produced the voucher! Of course, this was the most ridiculous thing I'd ever heard, as we had just said we'd pay regular price if we couldn't get it. But no, he said he wouldn't serve us until we could show it. I borrowed my friend's phone and managed to access my voucher online to present to the server. He finally conceded to bring our wine. This was the only time I'd ever been asked to show a voucher before ordering. Usually it's given at the end of the meal, so this was very strange.
I had actually looked at the menu online so that I could decide ahead of time what to order. The terms of the deal stated that entrées had to be $24 or less, which did not leave many choices. I was dismayed to find that the restaurant menu (vs online menu) had increased the price of several entrées so they would no longer be eligible for the deal - including the one I had chosen. I asked if I could pay the difference (it was $2) but was refused. I ended up choosing a salmon entrée, which was really good. In fact, all of the food was quite good, most notably the tiramisu, which was made in house that day.
I just can't get over how poorly we were treated by the server. I don't know if he was the manager or not, but his attitude towards us was horrible. When we asked for more wine, we were told 'no'. WTH?? No?!? He then said, "You only get one glass of wine with the voucher." We had to explain that yes, we understand what's included - we'll pay for the wine on top of the voucher price.
The straw that broke the camel's back for me, was when the bill came. He had added the tax on the regular price of the food and drinks instead of on the voucher price. When I mentioned his mistake, he literally argued with me and was extremely rude and condescending towards me. I happen to know how these deals work when it comes to tax rules and when I attempted to explain to him, he just kept talking over me, very loudly, telling me I was wrong. Sorry, buddy, you can raise your voice as loud as you want, it doesn't make you right. It's a good thing for him that my friend paid the bill because at that point I would've given him a zero tip for the way he spoke to me.
The food here was really very good, hence the two stars. But because of the way this guy treated us, I would never go back. If the restaurant doesn't want to honour a discount, then they shouldn't offer it in the first place. But they sure as hell shouldn't treat their customers poorly just because they take advantage of that discount! And some people really should reconsider being in the hospitality industry when clearly they suck at it.
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