This is the WORST ran Taco Bell I have ever been to. Consistently you will see the workers out smoking that should be handling the drive thru and they will just make you sit. Well today takes the cake - I pulled in behind a line of cars to sit for over 25 minutes and never move. All while I watched the "manager" walk out to talk to some girls and he even looked over and saw the line. I finally went in to see if I would have better luck only to hear the manager and employees yelling at each other. One employee was saying he gave his two weeks and the other was talking about locking the doors so they don't help anyone. Then the manager was yelling at them for something. Absolutely awful. After 30 minutes wasted and no order taken I left.
To the owner- run your numbers. You are losing business because it is so poorly ran. This is a reflection of you and your lack of leadership!