It is difficult to get something done right the first time.
I never had anything done to my hair other than a haircut, so it was nerve wrecking for me to transform my typical Asian hair (straight and soft = flat) into a wavy hair that creates more volume. Having said that, Cindy was simply phenomenal! I have seen curls gone wrong on others all the time, so I know it when I see something that is done correctly. My conversation with her throughout the process is absolutely enjoyable, which is rare since I find talking annoying in general.
Additionally, for my hair color (first time also), I was impressed by how she managed to mix a better color that what my vague imagination described during our consultation. As a bonus, she even taught me how to style my hair, which I have never been able to tame watching Youtube tutorials and online articles.
A few others details: she also did my eyebrows beautifully and she was on time for this appointment. It was a phenomenal experience from the beginning till the end. I'd take my mother here the next time she visits AZ.