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  • my best friend, boyfriend, and i come here every other week for some good southern style food and i normally don't post any review about our experience, but this time i'll give this place a little recognition. first off, coming here on the weekend can be a task because the business influx is ridiculous. but, with their check in system online, it becomes less taxing to wait. for the most part, the service is usually friendly and slow paced. we came today without any high expectations for service and food, but it was definitely one of the worst service experiences we had here. ordered the chicken fried chicken with different sides and added two eggs over medium to my order. the eggs didn't come till we were almost done with the food and they were not done correctly, which made the wait appear more annoying. my boyfriend asked for ketchup and that never came so he just continued to eat his food without. i asked in the very beginning for tobasco sauce so the server wouldn't have to bring it later when she was busy, and she joked that i wouldn't be allowed to have it... but, then she totally forgot about it and i ended up asking the food runner Uly for it. he was so nice & it was after i asked three times that i wound up getting it. Uly was our one awesome listener since he brought the sauce without forgetting. our ice teas were never once refilled during our meal and the server Dani was not around for us to even ask, till we saw her towards the end when she dropped off our check. we asked for a box and bag... and she brought the box without the bag. overall, the service was terrible with the exception of Joseph who offered to take care of our drinks and a lady named Britney who was super nice to check on our eggs. we were on the way out when we the cashier asked about our experience and empathized with the lackluster service. he brought over Chase the manager. super friendly guy. appreciated the service of him taking the time to apologize for the experience and asked us to come back next time to make things better. i don't think ill be back anytime soon, but because of how things ended, i would give this another chance in the future. thank you joseph, britney, uly, & chase for excellent guest follow up service!
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