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http://www.openvoc.eu/poi#funnyReviews
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  • UNFORTUNATELY ZERO STARS IS NOT AT OPTION... We ordered furniture from Big's for the second time and were expecting a breezy process such as the first one was but nothing could have been further from reality Our furniture took longer than the estimated time given and it was one excuse after another... Holiday, out of stock, etc... I was quite irritated with this delay and being that this company had not been willing or able to fulfill their terms of the agreement I called to ask for my money to be refunded and the management had the audacity to charge me a 15% cancelation fee because, according to them, everything was fine and there was no reason to cancel. 15 days and still no sign of my furniture after I was quoted a max of 10 days I suppose was something I was making up. At that point I was willing to allow them to keep 15% of my money as a charity donation to Big's furniture and take my 85% else where. What scared me the most, and I mean seriously scared me, is that there is not an existing, functioning Human Resources department to manage customer service issues. I demanded to speak to someone at their corporate office at which point I was informed that such an office did not exist. I then asked to speak to the owner, and I was refused that right. I had to deal with an ignorant, uncompassionate, unknowledgeable store manager of sorts that could not possibly care less about the customer, their time or money. Whoever owns these circus tents needs to pay close attention to what paying customers have to say because it is not simply one or two negative yelp reviews. I will not be returning ever to this store and I have made sure to spare all of my friends and loved ones from shopping here as well. They did not lose only one customer, they have lost tens of families of customers. Intelligent people in the customer service industry would realize that whenever they want to purposefully give a customer hell under no merits whatsoever.
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