A truly miserable experience. (You dont' have to read more, it will just be me venting)
I fly A LOT - US Airways employees were rude and it was obvious that they were not there to help you just treat you like you are a number and not a person.
It had been years since I flew on US Airways - unfortunately I didn't make the reservation. It will be years before I fly them again - even if I have to walk or turn down business.
Poor Poor Taste - Now that we have you captured on the air plane, lets wake you up from your nap to see if you want to join our credit card promotion... And they will wake you up to ask you go join their credit card promotion mid flight, but will not wake you up for a beverage?!? Now, if I sleep through the beverage service, - I AM OK WITH THAT - but you should not ever wake someone up to offer them a credit card. POOR TASTE. Fire your marketing idot who came up with that idea.
I didn't have troubles with my flights being on airplanes. I had trouble with my flight being on time, staffed to fly, the seats in working order, getting the seat printed on my ticket, not having enough overhead baggage capacity on the plane for each customer, the US Airways employees; basically everything. Every last thing.
If there was a place to remove a star maybe (-1 star) I'd give you that.
TRULY miserable experience.
You want to know how bad it was - my flight was over a month ago and I'm still pissed. And I didn't even have to pay for the ticket...
You know your company is doing something right when their customers are still seeing red a month later.