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  • I'm really disappointed with the service managers at Camelback Kia. A few weeks ago my wife and I began tire shopping for her Sedona minivan. I have had a good experience in the past with this dealer and we've done thousands of dollars of warranty work under their care, so I decided to check here first. The service representative told me that they would match the price of discount tire, she also agreed to throw in a free alignment. It sounded like a good deal so I made sure to get everything in writing. When I returned a week ago to buy tires from Kia and have my alignment done, they told me they would not honor the quote that was given to me. They made a copy of the written quote and validated it, but refused to perform the work promised. It shows a lack of integrity. Apparently the employee had left. However, the quote is on their printout and is a quote representing the dealer, not merely the employee. I understand that sometimes sales people give unauthorized incentives to make a sale, but if I have a quote from the dealership in writing and signed, I expect to at least get what they told me they would give me. Sadly, I don't think will be returning anytime soon to have work done at this dealership.
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