I've been to Burgatory quite a few times and it is one of my favorite places to grab a burger and a shake.
We were meeting some friends who already had a table when we arrived. When we sat down, the waitress came by and took our drink orders. She came back a little while later to take all of our food orders.
Anytime we come here, we usually do the custom burgers and make our own. I generally get the same thing (haha) and it wasn't as great this time. The burger didn't taste that good and I had very little fries. I was pretty disappointed since we don't have this restaurant back home and was excited to visit it since it's been a while.
Also, the waitress didn't keep up with our drinks as we had ordered additional beers that she forgot about. We also didn't have the chance to order shakes before she brought the bill out; so, I just said to forget it.
I'm certain I'll be visiting Burgatory again the future - probably just not this location.