I've been coming here for the last couple of years to service my Toyota and all my experiences have been pretty good. I've dealt with different sales advisors and none of them have ever tried to oversell stuff that I didn't need; they just tell me if something is wrong. I've dealt with Scott the last couple of times and he's a laid back guy and very helpful. I guess unless something is serious (none experienced), there is no pressure to buy additional services. Though when they say something needs to be done, I do some research and sometimes I do it myself like replacing the cabin air filter. I probably costs a bit more than other places but I've come to trust them for performing the services requested and recommending things that I need for the car.