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  • I use union cab about once a week and normally the service is really great. However, today I had a ride scheduled to take me back to UW where I have class. When the driver didn't show up after 10 minutes I called the cab company to find out they were STILL looking for a cab to come and get me. When I asked for an estimated time they couldn't give me, and I was waiting outside for 35 minutes before I called again, and they said the cab would be arriving within minutes. When I was on the phone I told them i had a class and asked what steps I could take so this didn't happen again and she told me to schedule the cab earlier. I already schedule it 15 minutes before I need it. It's not my job to schedule it any earlier. I've had this ride scheduled for a week. They need to be there when they say they will be to pick you up. I am currently still waiting for my cab to come and get me, almost 35 minutes later. I am so disappointed. On the phone the lady sounded annoyed with me and didn't try to help me or even say sorry. The main thing that bothers me is that nobody even called to let me know they would be late. Like I said, I use union cab a lot and am usually very pleased and all the drivers are nice, but it just unacceptable to run a business where yor drivers show up 30 minutes late. People specially schedule rides to make it places on time.
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