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| - This place doesn't even deserve 1 star, and to start this review off I just want to say I haven't been on my yelp in a long time so I finally signed back in to write this review to hopefully "be heard" by someone at this establishment because my experience is one for all to be heard due to getting hit with a plate to my nose during my dining. I am not one to write bad reviews in which the day after this issue had happened I immediately wrote a long email to the business and had no response. Enjoy!....
This place was of interest to my brother and the reasoning we went there is because it was both mine and my brothers birthday and we wanted to try something different. We arrived at the restaurant around 8pm on September 30th the night of my birthday and it was myself, my brother and my fiance. Fully excited we were greeted by an individual who was our server and he had just started a couple weeks prior at this place. We entered the restaurant and believe it or not it was an amazing experience to begin with. We started to enjoy our meals and drinks and everything was good up until I was adjusting my chair a little forward (keep in mind he can see us with the night vision goggles he was wearing and we couldn't see anything through the whole meal) I got hit with a plate to the top of my nose! From that point on I was in pain but I didn't want to ruin everyone night so with my hand over my nose I sat there for about 15 minutes while a migraine headache started pulsing. My experience went from great to crappy in that instance because not only did I get hit with a plate, but through the whole time I was at this establishment NO MANAGER came to see if I was ok! This is not what you expect to happen on your birthday. The server then asked if I was ok and offered to comp me a drink for what had happened. With my mouth held shut because I was so upset that through all of this time a manager had not approached the table I told him that it was fine to bring me a drink but not a martini because he had offered that. "He brings me a martini".....I then was fed up with my whole experience that I just asked for the bill. Like really? I literally sat there while all the meals came out and still no manager. We had a show to attend so I figured I would reach out to the restaurant the day after so that I did not miss our show. I walked out to the hostess stand to pay the bill eager to leave this place, and I began to explain what happened hoping someone would get a manager involved but still again no manager around, and to top that off the hostess said it was my fault that I moved my chair and got hit with the plate! At this point, on a $200+ bill I tipped way under 20% and walked out. The next day I woke up with a bump/bruise on my nose, and it was October 1st the day my parents were throwing a birthday party for me and my brother. I wrote a email and waited for a response back.....a couple days went by, nothing from them. As I said in the beginning of my review, I am not one to write a bad review because I feel good customer service and addressing the situation no matter what, will always keep a customer happy no matter the situation to keep the good reviews coming, but not with this place. I then decided before writing a bad review that I would dispute this whole transaction through my credit card company. I also made an attempt a to contact the restaurant and ask for a manager to speak my mind out since my email I wrote and my credit card company was not giving me any response from the restaurant. I spoke with the manager there "Theresa" twice; the first attempt she listened to what I had to say and apologized but did not do anything as a manager to make sure I was happy. Instead she took my number down and said either her or the owner would call me. A month goes by and the dispute I did with the credit card company comes back not in my favor because the restaurant communicated with my credit card company and proved I ate there and provided them with a receipt. I then re-opened my dispute and fought it again providing the credit card company with the emails I sent to Blackout and explained to them I was not being heard by anyone and that was the most frustrating part. I have the money to pay for my bill, but my experience was unacceptable and with a bad experience the customer needs to be heard! A couple more weeks went by and I was having no luck still and no-one still had reached out to me. I reached back out to the restaurant and spoke to the "manager" Theresa again, and she said there was nothing she could do she had given my information to the owners and that is all she can do! I asked her "so you being a manager can do nothing to make sure I am happy?" she responded it is not a decision or credit she is authorized to make.
Overall, I didn't want to write this review but I felt the need to be heard by others since this place couldn't reach out to me and make things better to save a customer.
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