I have been to several Black Bear Diner locations in the past. The decor and the food is all about the same. However, this location is not up to par with the others.
The place is grimy and disorganized, plus the staff seems like they are overwhelmed with simple orders.
The last time I went, the time that made me swear that I will never go back, I ordered Chicken Caesar salad. I received a chefs salad. I sent it back. After quite a while, the server delivered a Chinese chicken salad.
I explained that the salad was not a Caesar. She argued with me that it was and I didn't know what a Caesar was. I didn't eat it and she refused to take it off the bill.
I never went back. I live two blocks away and drive right past them when I eat out, which is several times a week. They lost all that revenue over one server having a bad customer service attitude.