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  • WOW! Last night was my first experience at Smashburger, and DAMN was I impressed! I love living so close to Eastern and the 215 because of all the food options you have between the freeway and St Rose or so. Driving up Eastern road we happen to see Smashburger and took note that we needed to try that soon. Last night the opportunity arose, so we headed on over to check it out. The place was vey new and very clean. We just decided to grab the classic Smashburger with a fried egg on top (for an extra $1.00 each burger) and share an order of Smash fries, just to try them out. The cashier was very friendly and helpful. Well, we sat down to wait, both very hungry and ready to dig in. We have several friends who do nothing but sing the praises of this place so we had high hopes. Well, there was a little snafu, as someone with a similar name grabbed our order by mistake and took off out the door with it. Ohhhh noooooo! lol Well, after the staff figured out what happened, they apologized and offered us both either a free milkshake or soda. My friend declined but I took them up on that soda. I was already cool at this point since they displayed empathy with the situation(which wasn't really their fault), and made an extra attempt to make us happy. This was cool, a business that actually appreciates their guests and backs up words with actual actions. Well, after waiting for our freshly made burgers, the manager came out and gave us each a voucher for a free burger on a future visit! Wow! Talk about fantastic customer service! We left the place beyond impressed before even tasting the burgers... and DAMN! those burgers were SO EFFING GOOD! My God! They were so thick and juicy! My mouth is watering just thinking of it! The fries were outstanding as well!! We were both making unnatural noises while enjoying out burgers! After we both finished we actually contemplated going right back and getting another one! lol We never do that! We didn't go right back hat night, but you can bet we will be back in a couple days and many more times after that! I cannot recommend Smashburger highly enough, not only for the great food, but for the top notch and attentive customer service! 5 stars ....can't wait to go back!
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