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  • 2nd time I've ever rented from Budget. Definitely the last. Get to the counter and there is a 35 minute wait. After I get through all the paperwork and get pressured to buy the insurance (which I declined) I finally get to the car only to find that it has an awful skunk like stench. Nobody around but the check out booth so we pull up and the guy says we'd have to go through the line again if we want to swap. No time for that so we head out. The next day when we go to turn the car in the check in guy almost falls over from the smell. So I go to the counter to complain to the manager like the check in guy suggested. I wait in line again only, 15 mins this time, and ask for the manger (Laura) who NEVER came out to talk to me but told her minion to offer me a 25% discount. Really?? Ok never again!
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