Been to T and S several times. A while ago, they screwed up my cylinder head when they tried to install a heli coil in the plug hole. They did it crooked and then tried to convince me it would seal. On my last visit, a lady came in who needed help with her recently purchased trimmer. She couldn't figure out to load the string. The person there wouldn't take a few minutes to show her how to do it. Customer service doesn't exist there, after witnessing that, I never went back to them.