We have always taken our dog here and have been more than happy with her care. However, yesterday they went above and beyond. We have two cats that do not go outside, and I am one of those people who don't vaccinate since they do not. Woke up to the 14 year old with labored breathing. She was not at all herself and I could tell at once something was seriously wrong. I called in the afternoon and explained they saw our dog, but never this cat but could they please see her? No lectures, no runaround, just compassionate people that assured me I should bring her in and they would squeeze her in. She was in congestive heart failure and the vet told me she was a very sick kitty and it would be $$$$$$$ to diagnose and treat and probably days of hospitalization. I said we just could not do it and broke down crying. She hugged me and said they would be with her, but thought it might be too traumatic for me to be there since I came alone to the clinic. They gave me time to say good bye and then came to take her. They were so gentle and respectful to both of us. I had to sign some papers on the way out and everyone expressed their sympathies. I asked about paying and they said "don't worry we will bill you". I thought that was very considerate with the shape I was in. Really can't say enough good about this clinic and their staff. They made one of the hardest days a little easier with their treatment of both of us.