About: http://data.yelp.com/Review/id/lNjOb5PAIa19bjC0cDga3A

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About: http://data.yelp.com/Review/id/lNjOb5PAIa19bjC0cDga3A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-03-21 00:00:00 (xsd:dateTime)
itemReviewed	Hwaro
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	It is too bad that I have to give this place a 1 star review despite that I kind of like some of their food. It's pretty good price for AYCE. They have very interesting items on their menu such as the KFC and the shake shake rice that I enjoyed. Our last visit we came in at 10:30 pm and the place was PACKED. We waited around 40 minutes or so until we're finally seated. Food was decent as usual and their service was always on the slower side because it's a busy place. When we were finished with our meal and were about to pay, the server saw that we're doing split check and told us split check can only be done at the cashier. I found it odd at the moment because we've done split check before at this place and had the server brought us back the check. We did not think much at the time and left our table and went to the cashier. At the cashier they told us that their system went down and they could not do credit card at the moment. It was a late night dinner and none of the people in our party had cash. There was a woman working there that seemed to be the manager. We asked them how long the wait would be and she told us she's on the phone with COX and they're doing some maintenance and it would be finished in around 10 minutes to an hour. We asked them if they could do any alternative payment method such as Venmo, Paypal or even call the credit card company to do the transaction manually. However they refused to offer any help and asked us to go find an ATM at 12:30 am. We live 20 minutes away from this place and it would take us 40 minutes to go back and forth if we were to go home and get cash so we decided to wait a little and see. They held our credit cards captive and had us sit at the extremely small waiting area. It was very windy that night and every time someone opened the door a gush of wind would come in and we were freezing. Now that we thought about it the server basically tricked us to leave our table so we would not occupy a table while they sorted things out. We waited for 30 minutes and it was now 1 am and we had no idea how much longer it would take. We decided to leave one person there and go home to get cash. Soon after we left the parking lot our friend called to tell us that the system was back up and we should come back. When we came back they already finished all the transactions without offering any form of compensation for the inconvenience. They were not one bit apologetic and the manager went home way before the situation was resolved. This is unacceptable customer service to me and I would not recommend this place to any of my friends.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Joanna

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