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  • I have been here twice. Once for lunch and once for the buffet before a Browns game. The buffet was decent and the pre-game environment was fun. The lunch left something to be desired. My burger was really good, but our service was atrocious. Our server was a young black woman with crazy eye makeup. I'm not one of those people who freaks out about non-traditional makeup, but it differentiates her from the other servers. My friend ordered a soda, I think it was sprite, and when it arrived she commented that it tasted bad, like the syrup had run out. She told the server, who brought her a new one, which still tasted bad. The server offered to bring her something else, but she said she would rather just have water and to take it off the bill. The server was slow with the rest of our meal as well. I don't think she was that busy, so I don't know why everything took so long. Then, to top it off, as we left, she told me friend that someone else tried the soda and said it tasted fine. WTF. Someone needs a lesson in customer service. Even if the soda was fine (which I doubt) my friend thought it tasted bad! It's not like she drank it all and then complained to get it taken off the bill. She wasn't complaining just to make the server run around, she simply wanted a soda that tasted right. Is that too much to ask? This girl needs to be fired. If she had made that comment before we tipped I would have left her nothing.
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