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  • I had a service call and asked the technician to advise their office to email me the invoice. After not receiving the invoice a couple of days later as promised, I contacted the office. The Receptionist was very rude and told me she needed to pass me to someone who deals with invoicing. After speaking with that lady, I was expecting to have my invoice emailed to me. A few days later and I didn't receive my invoice and called again. The Receptionist told me that the lady who deals with the invoices is gone and would have to call back. Another week had passed and I still didn't get my invoice. After calling again, I spoke to another lady and gave my email address and expected my invoice to be emailed right away. I had to call for the fourth time and this time it was another lady who had no idea about the invoice but had the address. Then had to ask me what THEY did for service as she didn't have a record of it and delayed our conversation because she said she had to reboot her computer as it froze and would take over 30 mins until it comes back up. After another wasted day of back and forth and requests to speak to the Manager, I finally got the invoice but I question how organized and professional this company is if the bookkeeper couldn't even provide me a copy of my invoice within minutes of my first request.
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