I guess you can say this is my local gourmet burger joint, being less than a block away from my place. I've been there 3 times and haven't been disappointed so far. I don't order anything fancy, just there regular beef burger and I pick from there list of free toppings. Last time I took my friends out there and one of them commented that the burger looked a little small but once she took a bite she realized there's a nice thick, juicy piece of meat in there.
Since the first time I've gone there I've always ordered the potato skins and it's because of a little "incident" with them that was one of the reasons for giving 4 stars. Last time I went I ordered them as usual and the're usually before the meal as an appetizer. Well, this time the manager told us they had accidentally burned them so had to make another order, so they were served during the meal instead of before. Because of that they ended up comping us for the skins even though I would've been fine paying for them. If anything this showed me that here was an experienced manager, they made a mistake and they dealt with it in an appropriate manner. It was good customer service and I gotta give them kudos for that small gesture.
BTW, if you're vegetarian, don't come here. This is a burger joint, you gotta love meat. My sister ordered the vegetarian burger and although it was tasty the patty didn't hold together very well.